Responsible Gaming at bd91 — Play Smart, Stay Safe

1. Our Commitment to Responsible Gaming

bd91 believes that gambling should always be an enjoyable, voluntary form of entertainment — never a source of financial stress or personal hardship. We are deeply committed to creating a safe, fair and transparent environment for every player on our platform, particularly within the Bangladesh market where we serve a large and diverse player base.

Responsible gaming at bd91 is not just a policy document — it is an active part of how we build and operate the platform. From the tools available inside your account to our trained support team, every part of bd91 is designed with player wellbeing in mind.

2. Responsible Gaming Tools on bd91

bd91 provides a full suite of player protection tools accessible directly from your account settings. These tools are free to use and take effect immediately or within the timeframe specified below.

3. Quick Reference — Tool Summary

4. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often hard to recognise from the inside. The following warning signs may indicate that gambling has moved beyond entertainment and is becoming a problem for you or someone you know.

• Gambling with money meant for rent, food, bills or other essential expenses.
• Chasing losses — continuing to play in order to win back money already lost.
• Lying to family, friends or colleagues about how much time or money you spend on gambling.
• Feeling restless, irritable or anxious when you are not gambling or when you try to reduce your play.
• Borrowing money from others, taking out loans or selling possessions to fund gambling activity.
• Neglecting work, study, family responsibilities or personal health because of time spent gambling.

If you recognise one or more of these signs in your own behaviour, we strongly encourage you to use our self-exclusion tools immediately and to reach out to our support team for guidance. You do not need to be in crisis to ask for help — reaching out early is always the right choice.

5. Understanding Deposit Limits

Deposit limits are one of the most effective tools available to players who want to stay in control of their gambling spending. On bd91, you can set a deposit limit at the daily, weekly or monthly level. Once a limit is in place, you cannot deposit more than the specified amount within that period — even if you request an increase.

Increasing a deposit limit is subject to a mandatory 7-day cooling-off period. This delay is intentional — it prevents impulsive decisions driven by a losing streak or a desire to recoup losses quickly. Decreasing a limit, however, takes effect immediately, with no delay. This asymmetry is by design: lowering your limit should always be fast and frictionless.

6. Self-Exclusion — When You Need a Real Break

Self-exclusion is available to any bd91 player who feels that gambling is becoming harmful. It is not a punishment — it is a protective measure that bd91 fully supports. When you self-exclude, your account is blocked for the period you choose. You will not be able to log in, deposit, place bets or receive promotional communications during your exclusion period.

Self-Exclusion Periods Available

• Temporary exclusion: 1 week, 1 month, 3 months or 6 months. At the end of the period, you will be asked to confirm whether you wish to return before your account is reactivated.
• Permanent exclusion: closes your account indefinitely. There is no automatic reinstatement. To request permanent self-exclusion, contact [email protected] with your registered mobile number and a written request.
• Emergency lock: if you need your account locked immediately and cannot access your settings, contact our support team directly — we will action an emergency lock within minutes.

During any self-exclusion period, bd91 will not send promotional emails, bonus offers or re-engagement notifications to your registered contact details. If you receive any such communication during an active exclusion, please report it immediately to our support team so we can investigate and correct the issue.

7. Protecting Young People and Minors

bd91 operates a strict 21+ age policy. Anyone under the age of 21 is prohibited from registering or using the platform. We verify age at registration and may request additional documentary evidence (such as a national identity card or passport) at any time. Any account found to belong to a person under 21 will be closed immediately and any funds returned minus any winnings.

If you share a device with younger family members, we strongly recommend using your device's parental control features to restrict access to bd91. You should also never share your bd91 account credentials with anyone, including children or other family members. Keeping your login details private protects both your funds and prevents underage access.

8. Tips for Safe and Enjoyable Gaming

Following these practical principles will help you enjoy bd91 as it is meant to be enjoyed — as entertainment, not as a financial strategy or a coping mechanism.

• Set a budget before you play and stick to it regardless of whether you are winning or losing. Treat your gaming budget as money spent on entertainment, not as an investment.
• Never gamble when you are under emotional stress, feeling depressed, or have been drinking alcohol. Emotional states make it much harder to make rational decisions.
• Take regular breaks. Use bd91's session timer to remind yourself to stop after a set period. Getting up, moving around and doing something else resets your perspective.
• Accept that losses are a normal part of gambling. The house always has a mathematical edge over time. Do not chase losses — stop, take a break, and return another time when your mind is clear.
• Keep gaming as one of many leisure activities in your life. If you find that gaming is crowding out other hobbies, social activities or responsibilities, that is a sign to reassess how much time you are spending on the platform.
• Talk openly about your gaming with someone you trust. Secrecy around gambling is one of the earliest warning signs of a developing problem. Keeping it in the open keeps it manageable.

9. Contact bd91 Support for Help

Our support team is available 24 hours a day, 7 days a week, including Eid and public holidays. If you are concerned about your own gambling or the gambling of a family member, please reach out — our team is trained to handle these conversations with care, respect and full confidentiality.